1	Chinese Proverb Give a man a fish and you feed him for a day Teach a man to fish and you feed him for a lifetime
2	Go Fish Application to External Assessments
3	The Fish Philosophy Enjoy the Visit Make the Assessor’s Day Be Present Choose Your Attitude
4	Exercise 1 Enjoy the Visit What are the benefits of working in a place where you can enjoy the visit? What would make the visit more enjoyable?
5	Exercise 2 Enjoy the Visit I think assessors would like it if every time they come we would… Our department slogan is: Don’t worry; Be ready We should say it every time we ...
6	Make Their Day Has any assessor ever told you that you “Made their day”? What did you do that made a difference? What was the situation?
7	Make Their Day It’s hard to resist someone who is upbeat and friendly, especially in a situation where you’re expected to be serious.
8	Exercise Make Their Day Brainstorm ways to make their day What has worked in the past?
9	Be There What does that mean? Have you ever… Been in the middle of a discussion with someone who lets a phone call interrupt? How can we make sure it doesn’t happen during a visit?
10	Be There When you are PRESENT ... You establish eye contact, You are really there.
11	Exercise Be There Discuss your last assessment Did you LISTEN? Maintain good eye contact Concentrate Give answers only on what is asked
12	Choose Your Attitude How important is attitude? Do you control your attitude? Can we choose which attitude we bring the day of the visit?
13	Choose Your Attitude There is always a choice about the way you approach the visit Even if there is not a choice about the visit itself
14	Choose Your Attitude The Fish philosophy depends on attitude as a foundation You don’t have the option of “I’m not in the mood today” You’ve got to choose your attitude when you get out of bed every single day
15	Choose Your Attitude Can you shrug it off? We are not ready It’s a bad hair day
16	Obstacles to Adopting Fish Philosophy: We are not prepared Other?
17	Predictors of Outcome Staff are Unresponsive Unpleasant Slow Negative Wasting time Show no sign of life Staff are Responsive Pleasant Steady Pace Positive Facilitate process Alive
18	Lead the Way Speak from the heart Communicate with a new attitude that everyone will understand and personalize Provide motivation Persist with faith
19	Implementing Make Their Day Form staff focus groups to come up with ideas Develop an Action Team to prepare tools Define the moments of truth